Who We Are

Evolveflash operates from Thailand, providing retirement planning and pension consultation services. Our business is located at 152/1, Pantip Plaza Chiang Mai, 4th Floor, Changklan Rd, 50100, Thailand. When we say "we," "us," or "our" in this document, we're referring to Evolveflash.

This policy applies to information we collect through our website, during consultations, and through any other interactions you have with our business.

Information We Collect

Different situations call for different types of information. Here's what we typically gather and why:

Information You Give Us Directly

When you reach out or work with us, you might share:

• Basic contact details like your name, email address, phone number, and mailing address
• Financial information relevant to retirement planning, including income details, current savings, and pension accounts
• Personal details such as your date of birth, employment history, and retirement goals
• Any specific questions or concerns you share during consultations
• Payment information when you use our services

Information We Collect Automatically

When you visit our website, we automatically gather certain technical information:

• Your IP address and general location data
• Browser type and version you're using
• Which pages you visit and how long you spend on them
• The device and operating system you're using
• How you found our website

We use standard web technologies like cookies and similar tracking tools for this. You can control cookies through your browser settings, though some features might not work as smoothly if you disable them.

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose:

Providing Our Services

Your financial and personal information helps us create retirement plans that actually make sense for your situation. We can't offer meaningful advice without understanding your circumstances.

Communication

We use your contact details to respond to inquiries, send appointment reminders, and share updates about your retirement planning. If you've asked us a question, we need a way to answer it.

Improving Our Service

Website usage data shows us what's working and what isn't. If everyone leaves a particular page immediately, that tells us something needs fixing.

Legal and Regulatory Requirements

Financial services come with compliance obligations. We maintain records as required by Thai law and regulations governing financial advisory services.

Sharing Your Information

We're protective of your data and don't sell it to third parties. Period. But running a business sometimes requires sharing information with specific partners:

Service Providers

We work with companies that help us operate our business. This might include payment processors, cloud storage providers, or email services. These partners can only use your information to help us serve you better, and they're bound by confidentiality agreements.

Professional Advisors

Sometimes we consult with lawyers, accountants, or other professionals who need to see certain information to advise us properly. They're bound by their own professional confidentiality obligations.

Legal Obligations

If Thai authorities require it by law, or if we need to protect our rights in a legal dispute, we may need to disclose information. We're not happy about it, but compliance isn't optional.

Business Transfers

If Evolveflash is acquired or merged with another company, your information would transfer to the new owners. We'd notify you if this happens and explain any changes to how your data is handled.

Your Rights and Choices

This is your data. You have real control over it, not just theoretical rights buried in legal language.

Access and Correction

You can request a copy of the personal information we hold about you. If something's wrong or outdated, let us know and we'll fix it. Simple as that.

Deletion

Want us to delete your information? We'll do it, except where we're legally required to keep records. Financial regulations mean we sometimes have to maintain documentation for specific periods, but we'll delete everything we're allowed to.

Objection and Restriction

If you object to how we're using your information, or want us to stop processing it temporarily, you can tell us. We'll either comply or explain why we can't.

Data Portability

You can request your data in a format that lets you move it to another service provider. We'll provide it in a commonly used, machine-readable format.

Data Security

Financial information needs serious protection. Here's what we do to keep your data secure:

• All data transmissions use encryption (SSL/TLS protocols)
• We store sensitive information in encrypted databases with restricted access
• Our staff receives regular training on data protection practices
• We use secure, password-protected systems with multi-factor authentication where available
• Regular security audits help us identify and fix vulnerabilities
• Physical documents are stored in locked facilities with controlled access

No system is completely bulletproof, and we can't guarantee absolute security. But we take this responsibility seriously and continuously work to improve our defenses.

Data Retention

We don't keep information longer than necessary. But "necessary" depends on the type of data:

After these periods expire, we securely delete or anonymize the information so it can't be traced back to you.

International Data Transfers

We operate primarily in Thailand, but some of our service providers are based in other countries. This means your information might be processed outside Thailand.

When this happens, we ensure these providers offer adequate protection through contractual safeguards and security measures. We only work with partners who commit to protecting your data according to reasonable standards.

If you're uncomfortable with international transfers, let us know. We'll explain which specific services involve transfers and explore alternatives where possible.

Cookies and Tracking

Our website uses cookies and similar technologies. These small files help the site remember you and work properly.

Types of Cookies We Use

1. Essential Cookies: These make the website function. Without them, basic features won't work. They're not optional.
2. Functional Cookies: These remember your preferences so you don't have to reset everything each visit.
3. Analytics Cookies: These help us understand how people use our site so we can improve it. They're anonymous.
4. Performance Cookies: These measure how the site performs and help us fix problems.

You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when sites try to set them. Just know that blocking cookies might affect how the website works for you.

Third-Party Links

Sometimes we link to other websites that might be useful for retirement planning. We don't control those sites and aren't responsible for their privacy practices.

When you click a link that takes you away from evolveflash.com, you're subject to that site's privacy policy, not ours. We recommend reading their policies before sharing personal information.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent who believes we've inadvertently collected information about your child, contact us immediately and we'll delete it.

Changes to This Policy

Privacy practices evolve, laws change, and our business grows. When we update this policy, we'll post the new version here with a revised date at the top.

For minor changes, we'll just update the policy. For significant changes that affect how we handle your information, we'll notify you directly by email or through a prominent notice on our website.

Your continued use of our services after changes take effect means you accept the updated policy. If you don't agree with changes, you can close your account and we'll handle your data according to the policy that was in effect when you originally provided it.

Complaints and Concerns

If you're unhappy with how we've handled your information, please tell us first. We want to make things right.

You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee if you believe we've violated data protection laws. We'd prefer to resolve issues directly, but you have options if we can't reach a satisfactory solution.

Contact Information